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This is our most frequently asked question. Generally speaking, the number is on a small silver tag on the main blue frame of the machine. The number is not on the motor. With a few exceptions, the motor number is useless to us. Always have the serial #'s (for example: JR 5555, C-1776, M.V.P. 1530, SSB 1999). Having the serial number when you call will help us solve your service needs in a timely manner.
People call JUGS all the time thinking that they need new tires when in reality most of the time they don't. The only time you need to order a new tire is when a groove has worn to the black tire cord. Cracking and dry rot on the sides of the wheel are normal and nothing to be concerned about. Simply clean the center of the tire with 40 grit sandpaper with the machine turned off. Also maintain tire pressure at 17 p.s.i. By doing these steps, you could possibly use your existing tire for many years to come.
One of the most common myths in the service department is that after a few years of usage the machine needs to be sent to JUGS for service. This is not true. In truth, machines rarely have to come back to our shop for service. The maintenance can be done by you. As long as the air pressure in the tire is checked, and the machine is constantly kept away from water, routine maintenance is all you need to do. (see question #1) Storing the machine indoors will add to the longevity of your machine.
The truth is, this is a very risky proposition. JUGS can only recommend the generator we are currently selling (which is the Yamaha EF 1000) for use with your pitching machine. Before using any other type of generator, please call the JUGS service department. This is very important because some generator models damage your machine's motor and control board.
Inaccuracy can be caused by many factors. One basic problem is the tire has not been maintained properly. Periodic cleaning with 40 grit sandpaper will keep the tire rough so the balls grip better. Also, make sure that the tires are inflated to 17 PSI. Another basic problem on a one-wheel machine is the pad assembly located directly above the tire which helps "squeeze" the ball when thrown. If the rubber on this pad is hard or melted in any way, it needs to be replaced. Please call(1-800-547-6843) or email the JUGS Service Department(info@jkpsports.com).
We separate electrical problems into two categories: Was the machine running when it quit? Or did it not work when first brought out of storage? These two questions can mean two different problems. First, if it quit during usage, 99 percent of the time it is something in the circuit board that has gone wrong. Chances are, unless water was involved, the circuit board will have to be replaced. If the machine wasn't working out of storage, that could indicate a motor problem. Keep in mind motors rarely have to be replaced. They can usually be repaired locally at minimal cost if done correctly. Please call the service department at 1-800-547-6843 with the specific serial # of your JUGS machine(See Question #1 above) before attempting any type of repair. Calling us first could save you time and money.
The best way to clean the Lite Flite Wheel is to first turn off and unplug the machine, then take a steel wire brush and use this over the entire surface of the tire until the surface has little rubber strands sticking up. After this step, take 40 Grit sandpaper and sand the surface of the tire until the rubber strands disappear. Your machine will throw much better and more consistently. Also, do not forget to use clean balls, as this will reduce the number of times that you need to clean the tire.
There are several reasons that this may be occurring. Try each of these remedies and see if your machine starts to behave a little more consistently:
- Check and make sure that your tire pressure is set to 17 PSI
- Sand your tire's throwing surface with 40 Grit sandpaper until the surface is rough.
- Check the rubber pad above the wheel that squeezes the ball between the tire surface for dirt, wear or melting. If it is dirty clean it off with sandpaper. If it has melted or shows extensive wear, you may need a new pad.
- Use clean balls for the best performance. You can run a load of JUGS Sting-Free balls through your washing machine and they will come out looking almost brand new.
- A little bit of wobble on the tire is normal, however if it is wobbling and causing the machine to vibrate more than normal, you should take your tire into a tire shop and have it re-balanced.
If you have performed all of the aforementioned items, and your machine is still not throwing accurately, please call the service department at 1-800-547-6843. Be sure to have your serial number ready before you call.
There are 4 important steps to ensure that the football machine throws a nice "tight" spiral.
- The tires need to be sanded with 40 grit sandpaper with the machine turned off. The tires will become slick over a short period of time, so it is imperative that the tires are cleaned frequently. A tire with a rough and tacky surface will grip the balls much better.
- The tires must have 17 lbs. of air pressure in them. Any more or less than that amount will have an effect on how the machine throws.
- The brackets that are located underneath the wheels must be in the correct position for the football to throw properly. For passing, the wheels must be in a perpendicular position from each other, and for kick-offs, the wheels must be parallel.
- The blue passing slide bracket where the ball rests on the aluminum slide must be off-set on the slide. Do not straighten the bracket. It needs to be off-set for a better spiral.
Please view and download a PDF file of the football machine instructions in the instruction section of the website for more detailed diagrams and drills
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